Phone:330-669-2114
Phone:800-989-2114
Phone:800-989-2114
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Wooster Clock Company
Phone: 330-669-2114
Phone: 800-989-2114
Warranty & Policies
Order by Phone
Wooster Clock Company’s online ordering system is easy to use. If you prefer to order by phone, call us at 330-669-2114 or toll free at 1-800-989-2114.
Wooster Clock Company’s online ordering system is easy to use. If you prefer to order by phone, call us at 330-669-2114 or toll free at 1-800-989-2114.
Return Policy
Should you need to return an item due to damage or defect please contact us within 15 days of the delivery date. Please call us at 330-669-2114 before returning any merchandise. Keep ALL of the original packaging; otherwise additional charges may be applied.
Product Warranty
All of our clocks are fully guaranteed for one year. This guarantee is for normal use and not subject to clocks damaged from non-operational use or abuse. Any damage during shipping must be reported immediately and customer must keep all shipping boxes for inspection to process the damage claim. Upon approval of damage claim from shipping company, a replacement will be sent at no cost to the customer. Warranty is available in USA only and not valid on international orders.
Sales Tax
Wooster Clock only collects sales tax on orders being shipped to an address within Ohio. There is no tax collected for orders shipped outside the State of Ohio.
Shipping Information
Our clocks are shipped UPS, FedEx or USPS in the continental USA only. Sorry, no COD orders. Delivery time is currently approx. 2 weeks. If you need a clock by a certain date, please contact us and we will make every effort to meet your deadline.
Payment Security / PCI Compliance
All credit card payments are processed securely through a PCI-DSS compliant third-party payment processor using encrypted (SSL/TLS) connections. Wooster Clock Company does not store, process, or have access to your full credit card information on our servers. All sensitive payment data is entered directly into a secure checkout environment provided by our payment provider.
Use of Your Private Information
We ask only for the information we need. It is the policy of Woosterclock.com to keep your email address and any other information we may receive about you completely private. We do not sell or share customer information with anyone. When you make a purchase, we collect your address for billing and shipping purposes. If you send us feedback and request a response, we may use your email address solely to reply. All of this information is used only by Wooster Clock Company to better assist you.
Transmitting Private Information
The information you provide to us (name, address, etc.) is transmitted securely using SSL/TLS encryption. This helps ensure that your data is protected during transmission. In most browsers, a padlock icon indicates a secure connection.